A.    Obligation to Submit. The city administrator may from time to time direct a franchisee to prepare reports and to submit those reports by a date certain, in a format prescribed by the administrator, in addition to those required by this article.

    B.    Quarterly Reports. Unless an exemption is granted by the city administrator, within forty-five days of the end of each calendar quarter, a franchisee shall submit a report to the city containing the following information:

    1.    The number of service calls (calls requiring a truck roll) received during the prior quarter and the percentage of service calls compared to the subscriber base; and

    2.    The total estimated hours of known outages as a percentage of total hours of operation. An outage is a loss of sound or video on any signal, or a significant deterioration of any signal affecting two or more subscribers.

    C.    Annual Reports. The city administrator may require a cable communications system operator to submit a report containing the following information within ninety days after the end of the operator’ s fiscal year:

    1.    A fully audited or certified revenue report from the previous calendar year for the cable communications system, and a certified statement setting forth the computation of gross revenues used to calculate the franchise fee for the preceding year and a detailed explanation of the method of computation showing (i) gross revenues by category (e.g., basic, pay, pay-per-view, advertising, installation, equipment, late charges, miscellaneous, other); and (ii) what, if any, deductions were made from gross revenues in calculating the franchise fee (e.g., bad debt, credits and refunds), and the amount of each deduction.

    2.    A report showing, for each applicable customer service standard, the franchisee’ s performance with respect to that standard for each quarter of the preceding year. In each case where franchisee concludes it did not comply fully, the franchisee will describe the corrective actions it is taking to assure future compliance. In addition, the report should identify the number and nature of all customer service complaints received and an explanation of their dispositions.

    3.    An ownership report, indicating all persons who at the time of filing control or own an interest in the franchisee of ten percent or more.

    D.    Contemporaneous Reports. Within ten days of their receipt or (in the case of documents created by the franchisee or its affiliate) filing, a franchisee shall provide the city:

    1.    Notices of deficiency or forfeiture related to the operation of the system; and

    2.    Any request for protection under bankruptcy laws, or any judgment related to a declaration of bankruptcy by the franchisee or by any partnership or corporation that owns or controls the franchisee directly or indirectly. (Ord. 645 § 1 (part), 2004)