A.    The company shall maintain a local business office or agent which subscribers may telephone during regular business hours without incurring added message or toll charges, so that complaints regarding cable television operations may be promptly reported to the company.

    B.    Should a subscriber have an unresolved complaint regarding cable television operation, the subscriber shall be entitled to file his complaint with the city administrator's office, who has primary responsibility for the continuing administration of the franchise and the procedures for resolving complaints, and thereafter to meet jointly with a representative of the company within thirty days to fully discuss and resolve such matters.

    C.    The company shall follow federal regulations and notify each subscriber, at the time of initial subscription to the service of the company, of the procedures for reporting and resolving such complaints.

    D.    A complaint procedure set forth in this section shall not be construed as constituting any form of binding arbitration between the subscriber and the company. Nor do such procedures constitute any form of waiver of any rights of either subscribers or the company in regard to the services provided by the company to the subscribers. (Ord. 496 § 2 (part), 1993)