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Utility Billing/Customer Service

The City of Grass Valley provides water and sewer services depending on the location of your property. In some instances your water may be supplied by Nevada Irrigation District but the City will supply your sewer service. If you are a new resident to the City of Grass Valley, please call (866) 306-4009 in order to establish services with the city.

Billing for City of Grass Valley services are currently done on a bi-monthly basis. To inquire as to your billing cycle, or Water and Sewer Rates, please click on the link or call our office. Bills are mailed the beginning of the month and are due and payable upon receipt. If bills remain unpaid forty-five days after the billing date, service may be discontinued.  Prior to the discontinuance of service a reminder will be mailed to the property owner and a notice delivered to the service location. The notice will be delivered two days prior to the discontinuance date and a $64.00 fee will be charged for such notification. If a service is discontinued, a penalty of 25% of the delinquent amount will be added to the account.  The account must be paid in full and a $23.00 service turn on fee paid prior to restoration of service.

The City of Grass Valley City Council authorized a discount on water and wastewater charges for low income residential users.   A 15 % discount will be applied to residential users whose total annual household income is below the federal poverty level.  Application for such discount must be made annually.  Click the Utility Blling Applcation Form like to the right to download the current Low Income Discount Application.

For information regarding the 20% Voluntary Water Reduction Click Here

What does a 20% reduction in water use look like? Click Here

For more Water Conservation Tips and information


If you have questions regarding City utility billings for existing services or establishing new City utilty service, please contact customer service at (866) 306-4009

If you you wish to have your services discontinued or turned off or on for leak repairs, please contact customer service at (866) 306-4009.
Finance Department
City of Grass Valley
125 East Main Street
Grass Valley, CA  95945

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